Make each welcome more relevant
Adapt splash pages and access journeys around the guest’s interests, venue and timing. Direct visitors to a relevant offer, app, booking or loyalty destination instead of showing everyone the same next step.
Engage · Guest WiFi plan
Bring guests back with messages that matter.
Engage builds on Capture’s consented customer data to personalise WiFi sign-in and automate email and SMS follow-up. Use guests’ interests, visit patterns and compatible location signals to send a useful offer at the right moment.
- Personalise the welcome around the guest
- Automate relevant, permission-based follow-up
- Connect loyalty, apps and richer visitor analytics
View image Make the next message worth receiving.
Turn one visit into a relationship
Build segments from consented records and real visits. Automate welcome-back, birthday and win-back messages for guests who chose follow-up, with promotions that reflect their interests.
Connect engagement to your business
Bring together advanced WiFi Analytics, customer systems and supported loyalty or app workflows. Review return patterns and campaign responses to understand how the journey is working.
From chosen interests to useful communication.
Engage includes Capture and Connect, then adds personalisation and wider integration. Beyond connects the rules to the guest experience you want to deliver.
Automated email and SMS
Trigger personalised communications around the venue, time, day and guest interests. Use marketing permission and the selected channel; messages should offer a useful reason to return.
Loyalty and secure reconnection
Enrol supported devices through your own app using SecurePass and Passpoint for encrypted automatic reconnection. Link the welcome to loyalty participation and app adoption through the supported integration.
Rules, analytics and custom connections
Use access logic and advanced visitor analytics to refine the journey. Application programming interfaces (APIs) and webhooks—messages sent between systems when an event occurs—support loyalty and business workflows. Choose from 400+ connectors, with custom integration scoped where a native connection is unavailable.
How Engage works.
Choose the moments that matter
Define guest segments, interests, permissions and the action each message should support.
Configure the journey
Beyond sets up access rules, campaigns and the agreed app, loyalty or customer-system integrations.
Measure and refine
Review visitor behaviour and campaign responses, then adjust timing and content around what you learn.
Engage includes Capture’s visitor-data and Verify capabilities. Shield, Paid WiFi and Surveys are available as add-ons. Personalised communication uses consented data; location-based rules require compatible measurements and custom integrations have an agreed scope.
Questions about Engage.
What does Engage add to Capture?
Personalised splash pages and access journeys, automated communications, advanced analytics and wider integrations such as your own app or loyalty workflows.
Does Engage include everything in Connect and Capture?
Yes. It builds on Connect’s access essentials and Capture’s consented data, Verify and customer-system integration capabilities.
Can we send a birthday or win-back offer?
Yes. Configure segments and automated messages using the relevant visitor data and marketing permission. Beyond sets the rules and delivery scope with your team.
Is every integration ready to switch on?
No. Use supported connectors where available. Beyond scopes custom API or webhook work where the required connection is not native; compatibility and implementation depend on the actual systems.
Put Engage to work in your venue.
Tell Beyond about your venue and the outcome you want. We will arrange a demonstration and discuss the configuration and delivery scope.