Terms & Conditions

Who you are contracting with

Our services are supplied by Beyond AI (Pty) Ltd (registration no. 2026/424350/07), trading as Beyond, registered at 20 Waterloo Crescent, Pinelands, Pinetown, KwaZulu-Natal, 3610, South Africa. South Africa is our country of domicile and the country our transactions are processed from.

• Telephone: +27 82 872 1301
• Sales, account and general enquiries: [email protected]
• Technical support, if you are already a customer: [email protected]
• Privacy and data requests: [email protected] — our Information Officer
• Website: https://beyondwifi.xyz

Beyond is a company. It is a Preferred Purple Partner and an authorised Purple distributor. Purple is the platform our services run on, and Purple owns it.

What these terms cover, and what wins if they clash

Three documents can apply to an order. They rank in this order:

• Your signed agreement. Most venues sign a WiFi Subscriber Agreement and the Service License Agreement behind it. Where that agreement covers a point, it prevails over this page.
• Your written quote or order. Where the quote sets a price, a start date or a delivery date, the quote prevails over the general position stated here.
• These terms. They apply where the two above are silent, and they apply in full to anything bought online without a separate signed agreement.

That order settles which document answers a commercial question. It does not touch your rights under the law. Where South African consumer law gives you a right, no agreement of ours takes it away — whichever of the three documents you are reading.

Personal information is covered by our Privacy Policy, and cookies by our Cookie Policy.

What we sell

Beyond supplies venue WiFi services on the Purple platform. A typical order includes:

• A licence to use the platform for a set number of access points at a named venue.
• The console your team administers it from.
• A configured sign-in page for your guests.
• Support, on the service levels set out below.

Where the order is scoped for it, we also supply hardware, install it, and carry out integration work.

What you can buy online, and what we quote. Online you can buy a subscription and hardware. Installation, site surveys and integration work are not sold online. What they involve depends on the building — its size, its cabling, the systems already in it — so we scope them and quote them in writing first. If you need any of those, talk to us before you order, and we will tell you what the site needs.

Every subscription runs for 12 months. You may pay for it monthly or annually, and that is a payment choice — not a shorter commitment. Paying monthly does not make it a month-to-month plan you can stop at will. It is the point most often misread, so we would rather say it here than have you discover it at renewal.

Plans are Connect, Capture, Engage and SMB — Connect+, our package for a single small site such as a one-till café. Add-ons are separate licences, each with its own plan requirements. We name the one your venue actually needs in the quote:

• Paid WiFi — sells a premium speed tier.
• Insight Surveys — asks guests a question at sign-in.
• Shield — filters unsafe sites before they load, and forces safe search.

Every plan above Connect is priced per venue and quoted in writing; we do not publish a price list. See Plans and Products for what each one does.

Prices, currency and how you pay

• Currency. All prices are in South African Rand (ZAR), and all transactions are processed in ZAR.
• Quotes. Prices are quoted per venue in writing and hold for the period stated on the quote.
• VAT. Beyond AI (Pty) Ltd is not registered for Value-Added Tax (VAT), so no VAT is charged and none is shown on your invoice. If that changes we will publish it here, and VAT will then be shown separately on every quote and invoice.
• Payment methods. Card and instant EFT (electronic funds transfer) through PayFast, or an ordinary bank transfer to the account on the invoice.
• Card security. Card payments are handled by PayFast on its own secure systems. We never see or store your full card number. PayFast encrypts card details in transit and holds them to the PCI DSS standard — the card industry's own security standard.
• Your details. We store your account details separately from any payment data, which stays with PayFast.

When the fee falls due depends on what you bought:

• Paying monthly — by recurring payment, monthly in advance: the first on or before the start date, each one after that on the monthly anniversary. The commitment is still the full 12 months.
• Paying annually, bought online — in full at checkout for the 12-month term, and for each renewal no later than 30 days before the current term ends.
• Paying annually, under a signed agreement — unless your order says otherwise, half before the start date and half on the six-month anniversary of it. Renewals as above.

If a recurring payment fails, we tell you and try again. If it is still unpaid seven days after that notice, we may suspend the service until it is settled.

We may raise the fee once a year, on at least 60 days' written notice, and an increase only ever takes effect from the start of your next renewal term — never in the middle of one you have already paid for.

On a late payment we may charge interest at the rate allowed under South African law, and we may suspend the service. Where we have suspended for non-payment, a reactivation fee is payable before we switch it back on.

Delivery policy

Our services are delivered electronically. Nothing is posted to you unless hardware forms part of a scoped order.

• When payment counts as cleared. Card and instant EFT payments usually clear immediately. An ordinary bank transfer clears in one to three business days.
• Your subscription. Everything in the subscription is a cloud service, so there is nothing to ship and nothing to install on your side. Once your order is placed we email your onboarding instructions and login credentials to the address on the order, within one business day of cleared payment.
• Then a person, not just an email. A Customer Success agent contacts you to walk through the onboarding and get the venue live.
• Orders with hardware, a site survey, installation or integration work. The delivery or go-live date is the one written in your quote, because it depends on the site. We agree it with you before you pay.
• Hardware. We deliver by courier to the address on your order, anywhere in South Africa. Typically one to three business days to the major centres and two to seven to outlying areas. Stock items are dispatched once payment clears; anything sourced to order takes longer, and we tell you the lead time before you pay, or promptly after we accept the order.
• Delivery charges. Quoted, or shown at checkout, before you pay. Never added afterwards.
• Delivery dates are estimates. We do not control the courier network. Where a date is missed, the paragraph above applies.
• Risk and ownership. Risk passes to you on delivery. Ownership passes only when we have been paid in full, in cleared funds.
• Installation is never part of an online order. Where you have a separate written quote for it, we book it with you once the hardware has arrived.
• If we miss a date. We tell you in writing. You may then cancel the part of the order we have not delivered, and we refund in full what you paid for it.
• The longest we may take. Section 46 of the Electronic Communications and Transactions Act (ECTA) sets the backstop. An order placed online must be carried out within 30 days of us receiving it, unless we have agreed a different date with you. Where your quote sets a later date, that agreed date applies instead. Where no date was agreed and we cannot deliver inside 30 days, we tell you and refund you in full within 30 days of that notice.

Geographic scope. We supply these services for venues in South Africa. We will supply a venue outside South Africa only where we have agreed it with you in writing first.

Cancellation policy

Which route applies depends on who you are and how you bought. Send every notice in writing to [email protected], stating the venue, the account and the date you want the cancellation to take effect. We acknowledge every cancellation in writing within two business days.

1. The seven-day cooling-off period — individuals buying online. If you are a natural person buying as the end user, section 44 of ECTA lets you cancel an online transaction for services within seven days of the date the agreement was concluded. You do not need to give a reason and you pay no penalty. We refund you in full within 30 days. This right belongs to individuals. It does not apply to companies, close corporations, trusts or other juristic persons.

2. Fixed-term agreements, where you are a natural person. This route covers you if you buy in your own name or as a sole proprietor, because a sole proprietor is not a juristic person. Section 14 of the Consumer Protection Act (CPA) lets you cancel a fixed-term agreement at any time on 20 business days' written notice, subject to a reasonable cancellation charge for the balance of the term. We will write to you between 40 and 80 business days before the term ends, to tell you it is about to expire and what your choices are. When that term does end, your agreement continues month to month. It does not roll into another fixed term, and it runs on that basis until you cancel it or you agree a new term with us. Section 14 does not apply to an agreement between two juristic persons, whatever their size.

3. Business customers — notice under your agreement. This route covers you if you buy as a company, close corporation, trust or other juristic person. A subscription runs for an initial term of 12 months from the commencement date, then renews automatically for further 12-month terms — whether you pay monthly or annually. Either of us may cancel on at least 30 days' written notice, and that notice takes effect at the end of the term you are currently in. If no notice is given, it renews.

Diarise the annual renewal date — this is the clause that catches venues out. That automatic 12-month renewal is also the one difference that matters between this route and route 2 above, so check which of the two you are in before you rely on it.

4. When we may cancel or suspend. We may suspend the service, or end the agreement, on any of these grounds:

• You have not paid.
• Either of us has committed a material breach and has not fixed it within 14 days of written notice.
• Either of us goes insolvent, into liquidation or into business rescue.
• Conduct is likely to damage Beyond's or Purple's reputation.
• Use of the service interferes with our ability to run it, for you or for anyone else.

How much warning you get depends on the ground:

• Non-payment — we tell you, try the payment again, and may suspend if it is still unpaid seven days after that notice.
• A material breach that can be put right, or use that interferes with our running the service — 14 days' written notice to fix it, and we may end the agreement if it is not fixed in that time.
• Immediately, and without notice — where the conduct is unlawful, presents a security or data-protection risk, damages our or Purple's reputation or systems, or where you become insolvent, go into liquidation or into business rescue.

Where we suspend on one of these grounds, we do not refund the fee for the suspended period. A reactivation fee applies if you want the service switched back on.

What happens when an agreement ends. We stop providing the service, any amount you still owe becomes due immediately, and personal information is returned or deleted as set out in your agreement and in our Privacy Policy.

Refund policy

The general rule. A service licence fee buys a licence for a fixed term. Once a term has started, the fee for that term is not refundable, except in the cases set out below. We state that plainly here rather than leaving you to find it later.

You are entitled to a refund in these cases:

• Cooling-off. A valid cancellation in the seven-day window above is refunded in full, within 30 days of the cancellation.
• We miss a delivery date. Refunded in full for the part of the order we did not deliver.
• Downtime below our service level. We aim for uptime of at least 99.9%. Where downtime goes past 0.1% of the period, we refund the proportion of the service licence fee that relates to that downtime.
• A duplicate or incorrect payment. Refunded in full as soon as we have confirmed the error.

How downtime is counted. In whole 30-minute blocks, starting when you log a support request telling us there is a critical issue. That means a system down with no way round it, a substantial part of your data unavailable, a security or data-protection compromise, core portal functionality gone, or severe disruption to how the venue operates. Downtime does not count where it comes from any of these:

• Scheduled maintenance, of which we give you at least 24 hours' notice, with a summary of the work and how long it should take.
• Your own network, hardware or systems failing.
• A failure to follow reasonable instructions from us or from Purple.
• A breach of the service terms by you or by a guest.
• Anything outside our reasonable control.

Hardware. Separate rules apply to goods, because you can hold them:

• The manufacturer's warranty is the warranty. Hardware carries the warranty its manufacturer gives it, for whatever period that manufacturer sets. We do not add a separate Beyond warranty on top, and we do not shorten theirs. We lodge and run the claim for you rather than sending you to them.
• Your rights against us are untouched by that. Section 56 of the CPA gives you six months from delivery to return goods that are unsafe, defective or not fit for their ordinary purpose, and to choose a repair, replacement or refund. That right is against us as the supplier, it cannot be contracted out of, and nothing above limits it.
• Dead on arrival, or it fails inside 7 days — once we have verified it, you choose: replacement or refund.
• A fault later on — we lodge the manufacturer's warranty claim and keep you posted. Where the CPA right above applies, we repair, replace or refund within 10 business days of your written notice, and we arrange and pay for collection of anything validly rejected.
• Damaged in transit, short, or the wrong item — tell us within 48 hours and keep the packaging. We put it right at our cost. Missing that window does not affect your warranty rights for a fault you could not have seen.
• What no warranty covers: fair wear and tear, misuse, unauthorised modification, not following the installation or operating instructions, and damage from power surges, lightning, water or conditions outside the manufacturer's specification.

Changed your mind about hardware. We may accept a return within 7 days of delivery if the goods are unused, undamaged and in their original unopened packaging with all accessories. This one is at our discretion, not a right. A 15% restocking fee applies and return shipping is at your cost and risk. Anything ordered specially or configured for you cannot come back this way. This is separate from the seven-day cooling-off right above, which is a right, and which we do not charge for.

Installation and project work. This applies to work you have a written quote for, since none of it is sold online. If an installation cannot go ahead because the site is not ready or we cannot get access as agreed, a reasonable call-out or rescheduling fee applies. Workmanship defects reported within 90 days of completion are put right at our cost. Custom development and integration work follows the signed statement of work: cancel part-way and you pay for work done plus any third-party costs we cannot cancel, with deposits refunded to the extent they exceed that.

Cancelling part-way through a term. There is no pro-rata refund, however you pay — that is what a fixed term means. The exception is where you end the agreement because we materially breached it and did not put it right: then we refund the portion of the fee covering the period after termination.

What we do not refund. Site-survey, installation, configuration and integration work we have already carried out. Hardware already delivered that is not defective. Any period during which we suspended the service for one of the reasons listed under cancellation. Third-party licence fees we have already paid to Purple for a term that has begun.

How a refund is paid. Always to the method you paid with, so a card payment goes back to the same card. We approve or decline a refund request within seven business days of receiving it, and pay an approved refund within 10 business days of approving it. Your bank may take a further three to five business days to show it on your statement.

How to ask for one. Email [email protected] with your account and venue, the invoice number, the amount and the reason.

Your rights under the law stand. Nothing on this page limits any right you have under the CPA or ECTA. That includes your right under section 54 of the CPA to services performed to a reasonable standard — and to a refund of a reasonable portion of the price where they are not.

Support and service levels

You can log a support request at any time. Which route you use decides two things: how quickly a person picks it up, and whether it starts the clocks below.

• To reach us — email [email protected] or WhatsApp +27 82 872 1301. Either one logs a support request with our team. These are the routes that start the response and downtime clocks below. Send at any hour; we answer during our operating hours.
• Purple Portal problems — Purple runs an online chat inside the Portal at purpleportal.net, available around the clock for Portal issues. You need to be signed in to the Portal to use it. That is Purple's channel, not ours — a chat there does not log a request with us and does not start our clocks. If you also need us, send the email or WhatsApp as well.

Our operating hours are Monday to Friday, 08:00 to 17:00, South African time. We are closed on South African public holidays. A request sent outside those hours is waiting for us when we open.

From there:

• We respond within one hour during the operating hours above, confirm we have it, and set a priority level.
• Within 90 minutes of identifying it as a platform issue, we acknowledge it and give you an estimated resolution time.
• We keep you updated as it goes, and tell you if we are not going to make the fix time — at which point you can escalate the priority.

Fix targets depend on two things: how severe the issue is, and whether our own support team can resolve it or it needs development work — on our side or Purple's.

• Critical — a system down with no way round it, data unavailable, a security compromise, or severe disruption to operations: 4 hours, either way.
• High — major functionality severely impaired, with a temporary way round it: 12 hours where our support team can resolve it, 5 days where it needs development work.
• Medium — partial loss of non-critical functionality you can work around: 24 hours where our support team can resolve it, 10 days where it needs development work.
• Low — cosmetic issues, documentation and routine amendments: 7 days where our support team can resolve it, 30 days where it needs development work.

We aim to keep the service up at least 99.9% of the time.

These are targets, not guarantees. We commit to working on an issue as fast as is reasonably practicable, and to telling you honestly when a fix will take longer. Where we fall short of these service levels, the downtime refund above is your remedy, and it is the only one. The full detail lives in our Support Service Standard, which forms part of your agreement — ask us for a copy at any time.

What we ask of you

• Keep reasonable security measures in place, so the service is not used by people who should not have it.
• Do not make the service available to anyone other than guests at your venue without our written consent.
• Comply with the law that applies to you.
• Tell us as soon as you can if you spot unauthorised use.
• Accept Purple's terms of use, and make reasonable efforts to have your guests comply with them too.

Who owns what

Purple owns the Purple platform and everything in it. Where Beyond builds something of its own — an integration, a configuration, a tool we wrote — Beyond owns that, along with anything added or improved over time. Nothing you buy transfers ownership of either to you. For the term of your licence you get a non-exclusive, non-transferable right to let guests at your venue use the service. You may not copy, decompile or modify the software, and you may not let anyone else do so. "Purple" is a trademark of Purple; Beyond is an authorised distributor, not the owner.

Personal information

For the guest WiFi we run at your venue, you are the responsible party under the Protection of Personal Information Act (POPIA). Beyond and Purple act as operators, processing your guests' information on your documented instructions. Our Privacy Policy sets out how that split works and where the data is hosted. Your guests' own privacy notice is yours to publish, not ours: what they are told, and how they ask to see or delete their record, is governed by that notice and by Purple's end-user terms.

Liability

Each of us limits our total liability to the other, and to any third party, to one figure — which figure depends on what the claim is about:

• Your subscription — the portion of the service licence fee paid that relates to the calendar year the claim arises in.
• Hardware and installation — the price paid for the order the claim relates to.
• Project work under a statement of work — the fees you paid under that statement of work in the 12 months before the claim.

Those limits apply however a claim is framed. Nothing here excludes or limits liability that cannot be excluded or limited by law.

Things outside our control

Neither of us is in breach of these terms for a delay or failure caused by something beyond our reasonable control. That does not excuse you from paying what you owe.

Complaints and disputes

Email [email protected] first. We acknowledge a complaint within two business days and aim to resolve it within 15 business days. If we cannot, you may take it to the National Consumer Commission or to a South African court. A dispute about a card payment can also be raised with your own bank or with PayFast.

Changes to these terms

We may update this page, and the date at the top shows the latest revision. An update applies to new orders from the day it is published.

Where you already have a signed agreement with us, a change to that agreement is only valid on three conditions:

• It is in writing.
• It says that it changes the agreement.
• It is signed by someone authorised on each side.

A side letter that does not say it changes the agreement does not change it.

Governing law

These terms, and any dispute arising out of them, are governed by the laws of South Africa. Its courts have exclusive jurisdiction.

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