Get feedback at the useful moment
Trigger in-venue questions while guests are still with you. A short survey at connection captures an experience that a later email can miss.
Surveys · Guest WiFi add-on
Hear from guests while the visit is fresh.
Ask focused questions through Guest WiFi and bring responses into your analytics. Surveys helps venue teams understand satisfaction and act on feedback, as an add-on to Capture or Engage.
- Ask at the point of connection
- Track satisfaction and recommendation scores
- Review feedback trends in one place
View image Turn fresh feedback into better service.
Ask questions that support decisions
Use custom questions, short repeated check-ins and Net Promoter Score (NPS), a measure of willingness to recommend. Learn about a particular service or follow changes in satisfaction over time.
Turn responses into service improvements
Bring sentiment into analytics so teams can review patterns across visits and locations. Use the answers to prioritise service changes and connect the feedback to supported customer systems.
Average WiFi survey response rate
- Average WiFi survey response rate
- 89%
WiFi surveys average an 89% response rate. Question choice, audience and timing shape the result for an individual survey.
Make each question earn its place.
Surveys is the Guest WiFi feedback add-on. Choose the question, timing and reporting that will help your team make a practical decision.
Flexible guest questions
Use focused custom questions, recommendation scores or short, repeated check-ins to track satisfaction. Offer anonymous responses when guests need to give candid feedback, with the privacy and reporting settings configured for the survey.
Reporting and sentiment
See guest responses and sentiment as they arrive, and compare patterns across visits and venues. Share fresh findings with the team so it can address a service problem while guests are still on site.
Customer-system connections
Combine Guest feedback with Capture or Engage records and the relevant supported integration. Beyond scopes any custom connection and the consent and reporting configuration around your workflow.
How Surveys works.
Choose a decision to improve
Start with the service or experience your team needs to understand.
Configure a short survey
Beyond sets the question, connection trigger and reporting within Capture or Engage.
Review and respond
Track feedback trends, make a service change and compare the next round of responses.
Surveys is available with Guest WiFi Capture and Engage. It is not available with Connect, Staff WiFi or Multi-Tenant WiFi.
Questions about Surveys.
Can I add Surveys to Connect?
No. Surveys is available as an add-on to Capture and Engage.
What is NPS?
Net Promoter Score measures how likely respondents are to recommend an organisation or service. Surveys supports recommendation scoring alongside custom questions and pulse feedback.
Is the 89% response rate guaranteed?
89% is the average response rate for WiFi surveys. The question, journey and audience affect an individual survey’s result.
Can feedback feed our customer systems?
Use the supported integration for your system. Beyond configures the required data flow or scopes a custom connection where needed.
Put Surveys to work in your venue.
Tell Beyond about your venue and the outcome you want. We will arrange a demonstration and discuss the configuration and delivery scope.